Shopping and return policy
Shopping and delivery policy
Beauty Ridge Shopping & Return Policy
Shopping Policy
Order Processing
Orders are processed within 24 hours on business days (Monday-Saturday)
All perfumes are 100% authentic designer fragrances
Confirmation SMS/email sent upon order placement and dispatch
Delivery Services
Nairobi: Same-day delivery available (orders placed before 2 PM)
Kenya-wide: 1-3 business days via courier services
Free delivery within Nairobi CBD for orders above KSh 5,000
Standard delivery charges apply for orders below minimum threshold
Payment Methods
M-Pesa
Bank transfer
Cash on delivery (Nairobi only)
Mobile banking
Payment must be completed before dispatch (except COD orders)
Product Information
All perfumes come with authenticity guarantee
Product descriptions include fragrance notes, bottle size, and brand details
Images may vary slightly from actual product due to lighting and display settings
Return Policy
Return Window
1-day return policy from date of delivery
Products must be returned in original condition with original packaging
Return shipping costs covered by customer unless product is damaged/defective
Eligible Returns
Damaged products upon delivery
Wrong product delivered
Defective/leaking bottles
Products significantly different from description
Non-Returnable Items
Used or partially used perfumes (unless defective)
Products without original packaging or labels
Items returned after 7-day window
Custom or special order fragrances
Return Process
Contact us within 24 hours of delivery via WhatsApp or phone
Provide order number and reason for return
Send clear photos of the product and packaging
Await return authorization and instructions
Package item securely for return shipment
Refund Policy
Full refund for defective/wrong products within 3-5 business days
Refunds processed via original payment method
M-Pesa refunds processed within 24 hours
Bank transfer refunds may take 3-5 business days
Exchanges
Size exchanges available for same fragrance (subject to availability)
Different fragrance exchanges allowed within a day (price difference applies)
Exchange shipping costs apply
Damaged Delivery
Inspect packages immediately upon delivery
Report damage within 2 hours of delivery
Take photos of damaged packaging and product
Replacement or full refund provided for damaged items
Quality Guarantee
Beauty Ridge stands behind the authenticity and quality of all designer perfumes. We source directly from authorized distributors and guarantee genuine products. Any concerns about product authenticity will be investigated immediately.
Contact Information
Policy Updates
Beauty Ridge reserves the right to modify this policy. Customers will be notified of significant changes via SMS or email. Current policy applies to all orders from the date of last update.