Terms & Conditions for using Beauty Ridge website

Welcome to Beauty Ridge. By accessing or using our website beautyridge.co.ke, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making any purchase. If you do not agree with any part of these terms, kindly refrain from using our website or services.

1. About Beauty Ridge

Beauty Ridge is an online perfume and cosmetics store in Kenya, offering 100% authentic designer perfumes, cosmetics, and beauty products. We provide nationwide delivery, ensuring a smooth, secure, and reliable shopping experience for all our customers.

2. Use of the Website

By using beautyridge.co.ke, you agree to:

• Use the website only for lawful purposes.
• Provide accurate personal information when creating an account or placing an order.
• Not interfere with website functionality, security, or operations.

We reserve the right to restrict access, refuse service, or terminate accounts for misuse or violation of any terms.

3. Product Authenticity

Beauty Ridge guarantees that all perfumes, cosmetics, and beauty products sold on our platform are 100% original and sourced from trusted suppliers. We do not deal with counterfeit or replica products.

4. Product Information

We strive to provide accurate product descriptions, pricing, and images. However:

• Colour, packaging, or design may vary slightly depending on manufacturer updates.
• Product availability is subject to change without notice.
• Prices may be updated at any time.

In the event of an error in pricing or product information, we reserve the right to correct it and notify you before order processing.

5. Orders & Payments

When placing an order on Beauty Ridge:

• You agree to provide valid and complete information.
• Orders are confirmed upon successful payment or agreed payment method (e.g., Cash on Delivery where applicable).
• Payment options include Mobile Money (MPESA), debit/credit card, or other payment methods listed on our site.

Beauty Ridge reserves the right to accept or decline any order.

6. Delivery & Shipping

We deliver across Kenya with the following timelines:

• Nairobi & Surrounding Areas: Same-day or next-day delivery
• Other Parts of Kenya: Next-day or within 2–3 business days, depending on location

Delivery fees vary based on location and will be indicated at checkout.

Beauty Ridge is not responsible for delays caused by third-party couriers, weather, or unforeseen circumstances, but we always strive to ensure efficient delivery.

7. Returns, Exchanges & Refunds

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used perfume and cosmetic products.

• We accept returns only when:
• The product delivered is incorrect
• The product is damaged upon arrival
• Packaging is unopened and in original condition

Return requests must be made within 24 hours of delivery, with proof (e.g., photos, receipt or videos).

Refunds are issued only after product inspection and approval.

8. Cancellation Policy

Orders can be cancelled before they are dispatched.

Once an order has been shipped, cancellation will not be accepted.

9. Privacy & Data Protection

Your privacy is important to us. Any personal information provided will be handled responsibly and securely, strictly for order processing, delivery, and communication purposes.

We do not share customer data with unauthorized third parties.

10. Intellectual Property

All content on beautyridge.co.ke—including logos, text, graphics, product images, and website design—is the property of Beauty Ridge.

You may not copy, reproduce, or use any content without written permission.

11. Limitation of Liability

Beauty Ridge is not liable for:

• Allergic reactions or sensitivities to cosmetic or fragrance ingredients
• Misuse of any product purchased
• Losses caused by delivery delays or courier issues

We recommend reviewing all product descriptions, ingredient lists, and usage instructions before purchase.

12. Amendments to Terms

Beauty Ridge may update these Terms and Conditions at any time without prior notice.

Continued use of our website after changes means you accept the revised terms.

13. Contact Information

For questions, support, or order inquiries, contact us via:

• Website: beautyridge.co.ke
• Email: beautyridgeke@gmail.com
• Phone: +254710561017
• Social Media: Beauty Ridge pages